Frequently Asked Questions

Find answers to common questions about our water filtration systems, installation, and maintenance.

Why 'Water Doctors Recommend'?

The company name reflects founder Leo Szymborski's discovery that finely filtered water can become an antioxidant. Medical doctors endorsed his systems and recommended them to patients.

What does the pH Prescription Alkaline antioxidant DRINKING Filter SYSTEM do to water?

The system activates filtered water, reduces water cluster size for better hydration, makes water antioxidant, alkalizes it, adds beneficial minerals, reduces free radicals, and improves body functions.

How do pH Prescription alkaline drinking systems compare to bottled water?

Bottled alkaline water loses its antioxidant potential within 24 hours and alkalinity within a week. Fresh alkaline water from home systems maintains these beneficial properties longer.

What conditions may be helped by Alkaline water?

Japanese doctors have treated heart disease, diabetes, arthritis, kidney disease, asthma, osteoporosis, eye disease, and digestive issues using alkaline water to reduce acidic conditions.

I have heard the term 'structured water'--what does that mean?

Structured water has lower surface tension and smaller molecule clusters than regular water, improving cellular hydration and communication with less energy conversion needed.

What effect does pH Prescription's alkaline filters have on Water Clusters?

The filters reduce molecule cluster size, making water more absorbable and permeable for thorough body integration and immune system stimulation.

What is the Science behind Water acting as an antioxidant?

Molecular hydrogen water provides anti-oxidation properties, heightening immune response and suppressing free radicals that damage cells and cause premature aging.

What does the water taste like from the pH Prescription finely filtered systems?

The water tastes like natural spring water with a refreshingly light taste that quenches thirst effectively.

Should a water softener be used with a pH Prescription Total Home system?

Water softeners may be used if needed. Potassium chloride is recommended over salt for health benefits during bathing and drinking.

What should I expect from my pH Prescription RO (Reverse Osmosis) drinking system (ph-RO-1100)?

Initially the water may appear cloudy due to active hydrogen gas bubbles, which is normal. The cloudiness decreases within 1-2 weeks.

Why is the water from the pH Prescription (pH-RO-1100) drinking system cloudy?

The cloudiness results from active hydrogen bubbles produced during reverse osmosis filtration, which is harmless and normal.

Why should I add UV Sterilization to my pH Prescription water system?

UV sterilization eliminates bacteria, E. coli, viruses, fungi, algae, and microbes while providing chemical-free sterilized water safely.

Why is the ph-WH-3500 Combo, for the entire home, your most popular system?

It combines whole-house filtration reducing 99% of chlorine and contaminants with an under-sink reverse osmosis drinking system for complete coverage.

Why is your pH-RO-1100 Reverse Osmosis Water System the most Doctor Recommended System and why do I need one?

Even with whole-house filters, additional point-of-use filtration ensures the finest water quality, protecting against contamination from older household plumbing.

What is Kinetic Degradation Fluxion, or KDF®?

KDF is a brass alloy reducing chlorine, bacteria, and heavy metals through electrochemical reaction, extending carbon filter life 15 times longer.

What is high-capacity fluoride and chlorine reducing carbon?

Brimac high-calcium carbon is kosher-certified, organic media that effectively reduces fluoride, chlorine, heavy metals, and radioactive isotopes.

How Long does Brimac Carbon last?

Point-of-use systems filter about 5,000 gallons; whole-house systems filter 500,000 to 1,000,000 gallons depending on water conditions.

What is GAC (Catalytic Granulated Activated Charcoal)?

GAC eliminates odors and tastes, reducing contaminates when used with other systems, effective as a post-filter but doesn't reduce minerals.

How long does the Total Home mixed multi-media proprietary filter systems last?

Systems can filter one million gallons or last five years (whichever comes first) for average family use.

What is Coconut Activated Carbon?

Made from charred coconut shells, it filters particles as small as 0.5 microns, removing pesticides, bacteria, viruses, and bad odors.

What is Hard Water and what system should I use?

Hard water contains dissolved minerals causing buildup and reducing appliance lifespan. The pH-WH-2700 handles hard water issues effectively.

How Does a Water Softener System Work?

The system exchanges calcium and magnesium ions for sodium or potassium ions using resin beads, with automated regeneration based on usage.

What are VOCs?

Volatile organic compounds are 32+ chemical contaminants in water including benzene and chloroform. Activated carbon is the primary recommended treatment.

What are PFOS?

Perfluoro octane sulfonate is a chemical with an EPA lifetime health advisory level of 70 parts per trillion combined with PFOA.

What should I do if my drinking water contains PFAS?

Use bottled water or filters when concentrations exceed EPA guidelines. pH Prescription's multi-media systems effectively reduce these chemicals.

Is it safe to bathe or swim in water containing PFAS?

Yes, PFAS don't easily absorb through skin, making bathing, laundry, cleaning, and swimming safe.

What types of filtration systems reduce PFAS and fluoride?

Granular activated carbon, reverse osmosis, Brimac carbon, and multi-media filter systems effectively reduce both contaminants.

Why are point-of-use finely filtered water systems by pH Prescription better than Bottled Water?

Home systems eliminate plastic waste from billions of annual bottles while providing fresh, energized alkaline water without environmental impact.

Do you have an entry level water filtration system?

The pH-WMS-900 Water Management System provides filtered water from every tap without electricity or wastewater generation.

Can I have finely filtered water from every tap in my home?

Yes, the pH-WMS-900-CO Total Home system installed at the main water line provides filtered water throughout your entire home.

What is pH Prescription's Installation Policy and Disclaimer?

Licensed plumbers are recommended for installation; using unlicensed installers voids the warranty. pH Prescription provides plumber referrals upon request.

How do I contact pH Prescription?

Call (772) 220-8789 or email info@phprescription.com for assistance.

How do I know my information will be safe?

Our secure systems protect customer information, which is never shared or sold.

What happens after my consultation?

After your consultation, we'll provide a personalized recommendation and schedule professional installation at your convenience.

How are systems delivered and installed?

Systems are delivered via UPS, FedEx, USPS, or freight carriers, with professional installation available.

How do I Return an item?

Unused items in original condition may be returned within 30 days with a signed letter stating the reason and original receipt.

Return Exceptions

Opened, used, or altered merchandise cannot be returned or exchanged.

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