Monday-Friday, 9am-5pm ET
Lifetime Protection & Peace of Mind for Your Investment
At pH Prescription, we stand behind our products with confidence. Every water filtration system comes with our industry-leading lifetime warranty on parts when registered. This isn't a limited warranty - it's lifetime peace of mind that protects your investment.
Simple Requirement: Register your product within 30 days of purchase to activate lifetime warranty protection.
Comprehensive protection for your water filtration system
Your lifetime warranty covers:
Warranty protects against:
Standard exclusions apply:
Activate your warranty and unlock exclusive benefits
Registration is required to activate your lifetime parts warranty. Register within 30 days of purchase to ensure full coverage begins immediately.
Registered owners receive priority phone and email support. We have your system details on file for faster, more accurate assistance.
We'll automatically remind you when it's time for professional maintenance, so your system always operates at peak performance.
Registered users get early access to product updates, new features, maintenance tips, and special offers on replacement parts.
With registration details on file, filing a warranty claim is quick and simple. No searching for paperwork or product information.
Have your pH Prescription purchase receipt and product model number ready. You'll find the model number on your system documentation.
Visit our warranty registration portal and complete the quick online form. Takes less than 5 minutes. Alternatively, call us at (772) 220-8789 and we'll register you over the phone.
You'll receive an email confirmation with your warranty registration number, coverage details, and a copy of your warranty terms.
Save your registration confirmation and warranty documents. You'll need them if you ever need to file a claim. We also keep everything on file for your convenience.
Simple process for getting your system repaired or replaced
Call (772) 220-8789 or email info@phprescription.com describing the issue with your system.
Share your registration number, system model, purchase date, and a description of the problem. Photos are helpful.
Our technician will review your claim and determine if it's covered. Most determinations happen within 24 business hours.
If approved, we'll ship replacement parts or arrange service at no cost. We typically process claims within 5-7 business days.
Most warranty claims are processed within 24-48 hours of submission. Once approved, parts ship immediately with prepaid return labels if applicable. We want to minimize downtime on your water filtration system.
Complete details about your coverage
Professional installation by pH Prescription or an authorized installer is required to maintain full warranty coverage. Installation issues from non-professional installation are not covered. Our trained technicians ensure proper setup, protecting your investment and warranty.
We're here to help with any questions or issues
Main Line:
(772) 220-8789
Monday-Friday, 9am-5pm ET
Emergency Line:
(772) 220-8789
(Ask for emergency after-hours support)
We answer phones directly - no long hold times or automated systems. Our water experts can assist with warranty questions, troubleshooting, and support needs.
General Inquiries:
info@phprescription.com
Warranty Claims:
warranty@phprescription.com
Email us with warranty questions, claim details, or photos. We typically respond within 24 business hours. For urgent matters, please call.
pH Prescription
3210 SW 42nd Avenue
Palm City, FL 34990
Mail warranty claims with supporting documentation. Include your registration number and contact information. Processing takes 5-7 business days from receipt.
Expert troubleshooting for system issues, performance questions, and water quality concerns.
Detailed instructions on filter replacement, system care, and keeping your system operating optimally.
Help understanding coverage, filing claims, and getting your system repaired or replaced.
Questions about features, capabilities, and how to get the most from your water system.
Common questions about pH Prescription warranty coverage
Yes. Our lifetime warranty on parts covers defective components for the entire life of your pH Prescription system. There's no expiration date, and you can file claims at any time. The only requirement is that your product is registered within 30 days of purchase.
Yes, registration within 30 days of purchase is required to activate the lifetime warranty. However, we highly recommend registering immediately to ensure you don't miss the window. If you've already purchased and it's past 30 days, contact us - we may be able to help in certain situations.
The lifetime warranty covers replacement parts and components. Labor costs for repairs are not included. For professional repairs, we can recommend certified local technicians at reasonable rates.
Professional installation by our trained technicians or authorized installers ensures your system is set up correctly, protecting both your investment and warranty coverage. Installation issues from non-professional installation are not covered under warranty. Contact us to schedule professional installation in your area.
Yes. Replacement filter cartridges are covered under the lifetime parts warranty. However, filters are consumable items that need regular replacement as part of system maintenance (typically every 6-12 months depending on usage). These maintenance-related replacement costs are your responsibility as part of normal system upkeep.
Yes, the warranty is transferable when you sell your system. The new owner should contact us to update the registration information. We'll update our records and the new owner will enjoy the same lifetime parts coverage.
The warranty covers the failed component itself, but does not cover water damage to your property. We recommend maintaining homeowner's insurance that covers water damage. This is why we emphasize professional installation - it ensures proper setup and reduces risk of leaks.
Most claims are assessed within 24 business hours of submission. Once approved, replacement parts ship immediately - typically arriving within 5-7 business days. For emergency situations, call us directly at (772) 220-8789.
If your system fails immediately after purchase due to a manufacturing defect, we'll replace it. Contact us right away with photos and documentation. We'll work with you quickly to resolve the issue and get you a replacement system.
Yes, the warranty still applies. However, updating your address helps us reach you faster with claim updates and support information. You can update your registration information anytime by calling (772) 220-8789 or emailing info@phprescription.com.
Don't worry. We maintain all registration records in our system. If you can provide your purchase receipt and original contact information, we can locate your registration and confirm your warranty coverage. Call us at (772) 220-8789 with your details.
There's no limit to the number of warranty claims you can file. The lifetime warranty covers multiple repairs and replacements throughout the life of your system. Each claim is handled the same way - assessed, approved if eligible, and resolved quickly.
Register your pH Prescription product now to activate your lifetime warranty coverage and unlock exclusive benefits.
Registration takes less than 5 minutes and secures your lifetime protection